Privacy Policy

1. Who we are

Advance Tech Hub ("ATH", "we", "us") is a software and digital services company registered in Pakistan, serving clients worldwide through advtechub.com. We are responsible for the personal information described in this policy.

Contact: info@advtechub.com · WhatsApp +92 311 9108111

2. Information we collect

• Contact and quote requests: your name, email address, phone number (if given) and the details of your project when you use our contact or service-request forms.
• Lead forms on Facebook and Instagram: when you submit one of our Meta lead forms, Meta shares with us the details you submit, such as your name, email, phone number and your answers to our questions.
• Newsletter: your email address if you subscribe.
• Website chat assistant: the messages you send to our chat assistant and, if you choose to share them, your name and email address.
• Messages to us: anything you send us by email, WhatsApp or social media.
• Technical data: our hosting provider automatically records standard server logs (such as IP address, browser type and pages requested) for security and reliability.

3. How we use your information

• To reply to your enquiry, prepare consultations, quotes and proposals, and deliver services you ask for.
• To send our newsletter if you subscribed. You can unsubscribe at any time.
• To answer your questions through the chat assistant and follow up if you asked us to.
• To keep our website secure, fix problems and improve our services.
• To meet legal, tax and accounting obligations.

We process your information because you asked us to (for example, to answer an enquiry or provide a quote), with your consent (for example, the newsletter), for our legitimate interests in running and improving our business, or to comply with the law.

4. Sharing your information

We do not sell or rent your personal information. We share it only with service providers that help us run our business, and only as needed:

• Our web hosting and email provider, which stores our website, forms and emails.
• An AI service provider that generates the chat assistant's replies from the messages you send.
• Meta Platforms, when you use our lead forms on Facebook or Instagram (Meta's own privacy policy also applies).

We may also disclose information if required by law or to protect our rights and the safety of others.

5. Cookies and browser storage

Our website does not use advertising or analytics tracking cookies. We use your browser's local storage only to remember preferences such as your chosen theme and language.

6. How long we keep your information

We keep enquiries and leads for up to 24 months after our last contact, unless you become a client, in which case we keep project and billing records as long as needed for the work and as required by law. Newsletter subscriptions are kept until you unsubscribe. You can ask us to delete your information sooner.

7. Your rights

Depending on where you live (for example, under the GDPR in the EU, the UK GDPR, or US state privacy laws), you may have the right to access, correct or delete your personal information, object to or restrict how we use it, withdraw consent, and receive a copy of it. To use any of these rights, email info@advtechub.com. We will reply within 30 days. You also have the right to complain to your local data protection authority.

8. International transfers

We work with clients and service providers in different countries, so your information may be processed outside your country, including in Pakistan. We take reasonable steps to make sure it stays protected.

9. Security

We use reasonable technical and organisational measures to protect your information, such as encrypted connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, but we work to protect your data.

10. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

12. Contact us

Questions about this policy or your information? Email info@advtechub.com.